FAQ_Tianyue Audio,Creating professional audio products

Welcome to Enping Tianyue Audio Technology Co., Ltd.

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Enping Tianyue Audio Technology Co., Ltd.

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Why does the amplifier have overheating protection?

This may be due to prolonged use at high volume or in a poorly ventilated environment, resulting in poor heat dissipation. The solution is to ensure the device is placed in a well-ventilated location, free from obstructions that hinder heat dissipation, and to avoid prolonged continuous playback at high volume.

When was Enping Tianyue Audio Technology Co., Ltd. established?

Enping Tianyue Audio Technology Co., Ltd. was registered and established on September 26, 2007, at the Enping Administration for Industry and Commerce. However, its development has earlier origins, formerly Enping Huada Electric Power Development Co., Ltd., established in 1992. Through years of development, it has gradually grown to its current scale.

What is the product warranty policy?

Specific warranty policies may vary depending on the product category. Generally, within the warranty period, for product quality problems not caused by human factors, the company will provide free repair or replacement services. The warranty period and specific terms for the product will be clearly indicated in the product manual or sales contract at the time of purchase.

Where can I buy Tianyue Audio products?

Online purchases can be made through the company's official website and some e-commerce platforms. Offline, there are dealer stores in various provinces and cities in China. Internationally, we cooperate with local partners to make our products available through professional audio equipment sales channels in Southeast Asia, the Americas, Europe, and the Middle East.

What is the after-sales service for the product?

Provide comprehensive support, with a professional team following up from pre-sales consultation to after-sales service. We promise a 48-hour emergency response service. If there is a problem with the product, you can contact the after-sales team through the company's official customer service phone number, email, etc. They will promptly help customers solve problems encountered during product use and provide maintenance and repair services.

What scenarios is this product suitable for?

Products are widely used in performance venues, recording studios, and professional audio-visual engineering scenarios worldwide. Whether it's a large-scale concert, theatrical performance, small recording studio production, or professional audio-visual venues such as conference rooms and multi-function halls, there are suitable Tianyue audio products to meet your audio needs.

What are the technological advantages of the product?

For example, in the mixing console product, the company obtained an invention patent in 2023 for a big data-based mixing console tuning management system and method. This invention can determine the stereo position and the stereo allocation ratio of each instrument channel signal based on the placement of instruments on the stage, the position of speakers, and the distribution of the audience. It can also predict the sound delay time and compensation value of auxiliary speakers, determine the type of noise, and manage the tuning of the mixing console, greatly improving the tuning effect and efficiency.

How is product quality ensured?

The entire process, from component procurement to finished product delivery, is strictly controlled. The company adheres to the quality policy of "Focusing on quality, continuous improvement, and providing high-quality products and services to customers". During production, every step is strictly controlled, and international certifications such as ISO 9001 have been obtained to ensure that product quality meets high standards.

What are the main products of Tianyue Audio?

Core products include professional mixing consoles, professional power amplifiers, wireless/wired microphone systems, and related peripheral equipment. In terms of professional mixing consoles, there are several models with different specifications and functions to meet the needs of different scenarios; power amplifier products have complete protection functions, such as DC fault, temperature protection, undervoltage protection, overload protection, and limiting. The rear panel has a mode selection switch and sensitivity selector with 0.775V/1.0V/1.4V options.

What is the company's business scope?

The company's business scope includes the production, processing, and sales of mixing consoles, power amplifiers, microphones and related equipment, and film and television equipment. It can also engage in import and export business within the scope of business and commodity catalog approved by the "Certificate of Qualification for Import and Export Enterprises" of the People's Republic of China.

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Tianyue Audio, Creating the Future

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Tel: 86-15819768238

Tel: 86-750-7125388

Tel: 86-750-7125688

Email: ty@huadaep.com

Address: No. C6-1, Industrial Road 4, Enping Park, Enping City, Guangdong Province, China

Website: www.huadaep.com

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